At SD Riding Saddle, we aim to provide products that match the agreed specifications and customer requirements. Please read the following policy before placing an order.
Return Eligibility
A return may be considered when the product:
Arrives damaged
Is materially different from the ordered product
Is supplied incorrectly due to an order or fulfilment error
Customers should contact us before sending any product back.
Damaged Products
If your product arrives damaged, please contact us as soon as possible and provide clear photographs or videos of the package and product.
We will review the issue and, where appropriate, offer a replacement, repair, or another suitable solution.
Wrong Product
If you receive a product that does not match the confirmed order, contact us before using or altering the product.
After reviewing the order details, we will determine the appropriate resolution.
Custom & Personalised Products
Custom-made, personalised, branded, OEM, and private-label products may not be eligible for return simply because the customer changes their mind or no longer requires the product.
Any return or replacement for a custom order will be considered based on the agreed specifications and the nature of the issue.
Refunds
If a refund is approved, we will communicate the refund amount and process before issuing it.
The refund method and processing time may depend on the original payment method and applicable payment-provider procedures.
Shipping Charges
Original shipping charges are generally non-refundable unless the return is caused by an error attributable to SD Riding Saddle or another situation specifically agreed with the customer.
Return shipping costs may also vary depending on the reason for the return and destination.
Reporting Time Limit
Customers should report damage, incorrect products, or other order-related issues as soon as possible after delivery.
For international shipments, prompt reporting is particularly important because shipping providers and customs processes may have their own claim requirements.
Important Note
Products should not be returned without prior confirmation from SD Riding Saddle.
This policy may be subject to applicable consumer protection laws and regulations in the relevant jurisdiction.
Questions About a Return?
Contact SD Riding Saddle with your order details, photographs, and a brief description of the issue. We will review the matter and guide you through the next steps.
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